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Open suguh4d Privacy Policy

We keep this page focused on how your account data is handled, what cookies do in your browser, and when we may hold payment references from DANA, OVO…

Account dataCookiesRetentionData requests
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CONTACT ROUTES

Switch To Privacy Support

If you want a correction, export, or deletion request, start with the channel that is easiest for you. We route privacy cases through live chat, email, and WhatsApp, and we ask for your account ID plus the exact change you want so we can verify the record without extra back-and-forth. On busy days, the first reply usually comes within our posted hours, 09:00-23:00 WIB.

Team online

Live chat

Send a privacy request in live chat between 09:00 and 23:00 WIB. We use that channel for corrections, deletion checks, and access questions, and we give you a ticket number so you can follow the case.

Email

Email us at [email protected] with your account ID, the field you want changed, and a short proof step. We answer in clear English or simple Indonesian so the next step is easy to read.

WhatsApp

Use WhatsApp if you cannot reach the account screen. We will point you to the right form, because requests tied to login, payments, or identity must match the record before we make changes.

STORAGE CHECK

Browse Security, Cookies, Retention

Data requests move through a simple flow: you open the account screen, go to Profile > Security, and send the change from the same login or the matching contact channel.

Collection

We collect only the details needed to create your account, process DANA, OVO, GoPay, or QRIS references, and answer privacy questions. That can include login data, device type, and message history when you contact us.

Cookies

Cookies remember your session, language choice, and page state so you do not repeat the same steps on every visit. You can clear them in your browser, and the policy still covers data already stored on our side.

Security

We use login checks, device recognition, and change confirmation before sensitive account edits. If a login looks unusual, we may ask you to verify the request through the account screen or the same contact channel.

Retention

We keep account and transaction records only as long as needed for security checks, dispute handling, and legal duties. After that, we remove or anonymise them according to our retention schedule.

Requests

You can ask to correct, export, or delete data by sending your account ID and the exact change you want. Where access or eligibility is discussed, it depends on local law and is available only where local law permits.

Contact route

For privacy questions, start in live chat or email and include the device you used, the time of the event, and any payment reference. That helps us find the right record faster without asking for extra details.

Open Common Privacy Questions

These are the questions we hear most about data use, storage, and account changes. We answer them here so you can check what we keep, what you can ask us to change, and how local law affects access requests. If something still looks unclear, use the same channel you used to open the account and send the exact data field you want changed.

We keep the account details you submit, login records, device data, and support messages. When you use DANA, OVO, GoPay, or QRIS, we also store the transaction reference needed to match the record and answer your request.

We store only the references needed to reconcile the account, not the full payment secret. If a payment check is needed, our team uses the reference, time, and channel name to locate the right entry.

Cookies keep your session active, remember language choice, and reduce repeated login steps. You can clear them in your browser at any time, but the policy still covers data already stored on our side.

Open Profile > Security, or send a message through chat or email with your account ID and the exact field you want changed. We verify the record first, then process the request where local law allows.

We keep records only as long as they are needed for account security, dispute handling, legal duties, or audit checks. After that, the files are removed or turned into non-identifying records under our retention rules.

Only the staff or service partners who need it to run the account, process the request, or meet legal duties can access it. If access is discussed across borders, it depends on local law and local permission.

Use live chat, WhatsApp, or email during 09:00-23:00 WIB. Include your account ID and the date of the event so we can find the right record quickly without asking for more details.

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