Reference

Open the Legal Terms

At suguh4d, this page sets how we handle your account data, cookie use, and request trail, so you know what we keep and why.

Indonesia accessLocal-law onlyMobile and desktopAccount records
suguh4d Open the Legal Terms
CONTACT ROUTES

Switch to Contact Paths

If you need a correction or a copy of your request trail, start from the footer link or the in-account form. We route policy questions through live chat and email, and the same team handles account changes, cookie questions, and access checks. When a request touches DANA, OVO, GoPay, or QRIS routing, we may ask for one extra match step before we update the record. The same contact flow works on mobile and desktop.

Team online

Live chat

Use the chat bubble for policy questions, correction requests, or access checks. Our team replies from 08:00-22:00 WIB on weekdays and 09:00-20:00 WIB on weekends, in clear English for Indonesian readers.

Email

Send messages from your registered address when you want a copy of a record, a change to contact details, or a question about retention. We match the message to your account before we act.

In-account form

Open Menu > Account > Legal on mobile, or use the footer link on desktop, then choose the request type. That keeps the trail in one place and helps us answer in order.

DATA CARE

Explore Data and Access Care

We treat this policy as part of account handling, not a separate page with hidden steps. Cookies remember your session and language choice, device logs help us spot mismatched access, and request…

Data handling

We keep only the fields needed for account use, policy handling, and support history: email, device type, session record, and request trail. We do not mix it with another account unless you ask us to merge records.

Cookies

Cookies remember your language, login state, and page preferences, so you do not repeat the same steps each visit. If you clear them in your browser, sign in again to rebuild the session.

Account security

We ask you to keep your password private, use a device you control, and check the login screen before approving changes. If an email or number changes, we pause the request until the match is confirmed.

Retention

We keep request logs and security records only for the period needed to run the account, handle disputes, and meet legal duties. After that, we delete or archive them under our retention schedule.

Who to contact

For correction, access, or deletion requests, contact the channel listed in Support and send it from your registered email. That gives us a clean match and reduces delays from mismatched details.

Request changes

State the field you want changed, the reason, and the account identifier you use with us. If the request affects wallet routing or identity details, we may ask for one extra verification step before updating it.

Check Common Legal Questions

These are the questions we hear most when you check the legal page before opening your account. We keep the answers short so you can see what data we hold, how long we keep it, and where to send a request. If you are reading from Indonesia, the same access rules apply: local law comes first, and we act only where local law permits.

We keep the details needed to run your account and answer requests, such as your email, device type, session record, and request trail. We do not use it beyond the stated purpose without a valid reason tied to the account.

Yes. Send the request from your registered email and tell us which field needs a change. If the request touches identity or wallet routing, we may ask for one extra match step before we update the record.

We keep request logs only for as long as we need them for account handling, dispute checks, and legal duties. After that period, we delete them or archive them under our internal retention schedule.

Cookies save your language choice, login state, and page preferences so you do not repeat the same steps each visit. If you clear them in your browser, sign in again to rebuild the session on mobile or desktop.

Use live chat, email, or the in-account form under Menu > Account > Legal. We route those requests to the same team, and the live chat window shows our operating hours in WIB.

Yes, when local law permits it. The page works on mobile and desktop, and we keep the same legal terms visible in the footer so you can return to them without searching.

We pause the request until the account match is confirmed. If the change affects DANA, OVO, GoPay, or QRIS routing, we may ask for one extra verification step before we update the record.